Mitrai ClearRefer replaces the Excel sheets and WhatsApp threads that doctors and hospitals use to track referrals. Log each referral, notify the receiving centre, and use a mutual flagging system to confirm when obligations are cleared — without storing any financial amounts.
Doctors refer patients to hospitals and diagnostic centres every day. What happens after that lives in memory, cash, and spreadsheets. Mitrai brings accountability without exposing financial details.
Doctors and hospital staff maintain manual lists of referrals. Entries get lost, duplicated, or never updated. After a month or two, there is no reliable reference.
A doctor refers a patient in January. By March, they cannot recall whether the hospital or diagnostic centre has settled their side of the arrangement.
Hospitals and diagnostic centres often learn about a referral only when the patient walks in — or not at all.
Hospital and diagnostic centre management cannot see who their top referrers are, which relationships need attention, or where disputes are building — until someone complains.
Mitrai does not record payment amounts, commission rates, or any financial transactions. Both sides use a mutual flagging system: mark referrals as cleared or flag them for follow-up. When both parties are on the platform, statuses map automatically. When only one side is onboarded, records are maintained independently — the platform still delivers value.
Doctors and hospitals or diagnostic centres (System1) do not both need to join for the platform to be useful. When both are present, referral records link automatically. When only one side is onboarded, their module works as a standalone accountability tool.
When you refer a patient to a hospital or diagnostic centre, an entry is logged against you and the receiving centre. You — or a delegated assistant — review the list and mark each referral as received or cleared.
System1 — any hospital or diagnostic centre — receives referrals from many doctors, ambulance drivers, and other referrers. Mitrai gives management a clear picture of who is sending patients and which referral obligations are outstanding.
A simple mutual confirmation loop — not a payment ledger.
Doctor logs a referral to a hospital or diagnostic centre with patient details and destination
The receiving hospital or diagnostic centre gets an alert that a referral has been logged
All referrals appear in a single list — filterable by centre, month, and status
Doctor or delegated assistant marks each referral as received or cleared — or flags it for follow-up
Management sees all incoming referrals from doctors, drivers, and other referrers in one view
A subordinate marks batches complete — e.g. all patients from Dr. Sharma — without seeing any amounts
Top referrers, referral volume trends, and outstanding flags visible to management only
When statuses conflict, Mitrai facilitates structured follow-up until both sides align
Both sides confirm this referral obligation is settled. No further action needed.
Referral logged but not yet confirmed by one or both parties.
One side has flagged a mismatch. Mitrai initiates a resolution workflow.
Log referrals, notify receiving centres, track status flags, delegate access for assistants, and give System1 management a referral analytics dashboard. No financial amounts. No payment records. The application runs independently — no integration with hospital or lab software required.
Send diagnostic reports directly to the referring doctor through Mitrai, so they no longer chase labs for results. Integration plans will be shaped by adoption — we will not block Phase 1 on external system connectivity.
Optional future capability: if the majority of users accept, service-level referral charges may be supported — kept off the core platform records to protect privacy on both sides. This is not confirmed and not part of Phase 1.
Mitrai tracks referral events and status flags only. Payment amounts, commission rates, and transaction records are never part of the platform.
Doctors assign clinic assistants to mark referral statuses. Every action is logged with timestamp and user identity for accountability.
Hospital staff can mark referral batches as complete without ever seeing how much a referring doctor is compensated. The owner controls what staff can access.
Your data remains with Mitrai while your account is active. If you leave, you have 30 days to download your records. After that, data is permanently deleted.
All data is encrypted at rest and in transit. We follow strict Digital Personal Data Protection policies for healthcare-adjacent records.
When a doctor flags a referral as not cleared and System1 says it is, Mitrai facilitates structured follow-up to resolve the mismatch — not just record the conflict.
Mitrai is in validation with a small group of doctors and System1 partners. Join the pilot to replace manual referral tracking with a structured, zero-trust accountability platform.
Free onboarding with a personal referral dashboard. Log referrals, track cleared vs pending, and delegate status updates to your assistant.
Referral analytics pilot with a management dashboard. See top referrers, track outstanding flags, and give staff batch-update access — no IT integration needed.
Bengaluru, Mysuru, Hubli, Mangaluru, and expanding. Contact us to check availability in your city.
Contact your Mitrai representative or visit mitrai.one